Remote Travel Care Coordinator - Planning & Customer Support

Excitingtravelnow; Walla Walla (WA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Training and tools

Ongoing mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to excel in delivering outstanding service and fostering positive client relationships. This role involves guiding travelers through planning while ensuring they receive professional, attentive support.

Responsibilities include addressing travel inquiries, providing timely responses, and supporting the travel planning process. Strong customer service skills, attention to detail, and a self-directed work style are essential.

We offer training, a flexible remote environment, and advancement opportunities.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building skills

Detail-oriented

Self-directed

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to excel in delivering outstanding service and fostering positive client relationships. This role involves guiding travelers through planning while ensuring they receive professional, attentive support.

Responsibilities include addressing travel inquiries, providing timely responses, and supporting the travel planning process. Strong customer service skills, attention to detail, and a self-directed work style are essential.

We offer training, a flexible remote environment, and advancement opportunities.