Remote Travel Care Coordinator—Planning & Support

Excitingtravelnow; Wahpeton (ND); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work

Career advancement

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through the planning process and provide attentive, professional support.

You'll act as the primary contact for inquiries, deliver timely responses, and help coordinate itineraries while maintaining detailed records. A remote-friendly role with opportunities for mentorship and advancement within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow-up communication
• Adhere to company procedures and service standards

Skills

Customer service

Relationship-building

Attention to detail

Remote work capability

Self-directed

Communication

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through the planning process and provide attentive, professional support.

You'll act as the primary contact for inquiries, deliver timely responses, and help coordinate itineraries while maintaining detailed records. A remote-friendly role with opportunities for mentorship and advancement within the organization.