Remote Travel Care & Planning Coordinator

Excitingtravelnow; Phillipsburg (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning while delivering attentive support and building lasting client relationships. This remote role offers flexibility and growth within a customer-focused travel team.

You will handle inquiries, assist with itineraries, and ensure timely responses, thorough documentation, and consistent follow-up across all stages of travel.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Remote work

Customer support experience

Systems learning

Travel interest

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning while delivering attentive support and building lasting client relationships. This remote role offers flexibility and growth within a customer-focused travel team.

You will handle inquiries, assist with itineraries, and ensure timely responses, thorough documentation, and consistent follow-up across all stages of travel.