Remote Travel Care Coordinator - Client Support & Planning

Excitingtravelnow; Wailuku (HI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Mentorship

Remote work

Career growth

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator who is passionate about helping travelers plan memorable trips and delivering attentive service. You will guide clients through planning, answer inquiries, and coordinate travel details with a focus on accuracy and personal care.

The role offers a flexible remote work environment, training, mentorship, and opportunities to grow within the travel services team.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service excellence

Relationship-building

Detail-oriented

Self-directed & remote work

Learning new systems

Travel interest

Job description

Excitingtravelnow is seeking a Customer Care Coordinator who is passionate about helping travelers plan memorable trips and delivering attentive service. You will guide clients through planning, answer inquiries, and coordinate travel details with a focus on accuracy and personal care.

The role offers a flexible remote work environment, training, mentorship, and opportunities to grow within the travel services team.