Remote Travel Care Coordinator & Planning Support

Excitingtravelnow; Sioux City (IA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and to provide attentive, professional support. You will be the primary contact for inquiries, ensure timely responses, and help with itinerary updates from anywhere in a flexible remote work environment.

The role emphasizes strong communication, organization, and a service-oriented mindset, with opportunities to grow within the organization as travel programs evolve.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Remote work

Sales support

Administration

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and to provide attentive, professional support. You will be the primary contact for inquiries, ensure timely responses, and help with itinerary updates from anywhere in a flexible remote work environment.

The role emphasizes strong communication, organization, and a service-oriented mindset, with opportunities to grow within the organization as travel programs evolve.