Remote Travel Care Coordinator

Excitingtravelnow; Wasilla (AK); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Training & mentorship

Flexible remote work

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and coordination, delivering attentive, professional support and building strong client relationships. You will handle inquiries, coordinate itineraries, and maintain thorough documentation from planning through post-travel follow-up.

The role emphasizes a self-directed, remote-friendly environment with ongoing training, mentoring, and opportunities for advancement within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow-up communication
• Adhere to company procedures and service standards

Skills

Customer service

Relationship-building

Attention to detail

Self-directed

Remote work

Sales support

Administration

Learning systems

Travel interest

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and coordination, delivering attentive, professional support and building strong client relationships. You will handle inquiries, coordinate itineraries, and maintain thorough documentation from planning through post-travel follow-up.

The role emphasizes a self-directed, remote-friendly environment with ongoing training, mentoring, and opportunities for advancement within the organization.