Remote Travel Care Coordinator - Planning & Support

Excitingtravelnow; Springfield (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training and ongoing mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to enhance client experiences in travel. This role is pivotal in guiding travelers, responding to inquiries, and ensuring professional support throughout their journeys.

Ideal candidates will possess strong customer service skills and attention to detail, thriving in a flexible remote work environment. Responsibilities include maintaining documentation and monitoring client needs at all stages of their travel. Opportunities for advancement within the organization are available.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Experience in customer service, sales support, or administration preferred.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.

Skills

Customer service skills

Detail-oriented

Relationship-building skills

Comfortable learning new systems

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to enhance client experiences in travel. This role is pivotal in guiding travelers, responding to inquiries, and ensuring professional support throughout their journeys.

Ideal candidates will possess strong customer service skills and attention to detail, thriving in a flexible remote work environment. Responsibilities include maintaining documentation and monitoring client needs at all stages of their travel. Opportunities for advancement within the organization are available.