Remote Travel Advisor: Inbound Traveler Support

Grand Circle Corporation; Butlerville (IN); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health + dental + vision coverage

Paid time off and holidays

Travel privileges and discounts

401(k) with company match

Tuition assistance

Job summary

Grand Circle Corporation is seeking Remote Inbound Customer Service Agents (Travel Advisor I) for its November 30th training class. This fully remote role supports travelers who have already booked trips, handling questions, issues, and itinerary management with empathetic and knowledgeable service.

You will work across multiple programs, update bookings, process payments, and communicate policy details, while maintaining high service standards in a metrics-driven environment.

Qualifications

• 2+ years of experience in a call center environment.
• Ability to handle unscripted customer conversations with confidence.
• Strong problem-solving and critical-thinking skills.
• At least 1 year of remote work experience preferred.

Responsibilities

• Handle a high volume of inbound calls and emails to manage traveler reservations.
• Update contact information, modify bookings, process payments, and provide itinerary information.
• Follow up on requests and communicate policy details to travelers.
• Document interactions accurately across multiple programs and tools.
• Support travelers across 5–7 programs and multiple monitors with empathy.

Skills

Call center experience

Customer service

Remote work

Unscripted conversations

Critical thinking

Job description

Grand Circle Corporation is seeking Remote Inbound Customer Service Agents (Travel Advisor I) for its November 30th training class. This fully remote role supports travelers who have already booked trips, handling questions, issues, and itinerary management with empathetic and knowledgeable service.

You will work across multiple programs, update bookings, process payments, and communicate policy details, while maintaining high service standards in a metrics-driven environment.