Remote Travel Advisor: Inbound Support

Grand Circle Corporation; Florida; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and wellness coverage

Time off: PTO / holidays

Travel privileges

Job summary

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for their November training class. As a Travel Advisor, you will help travelers enjoy every step of their journey and support those who have already booked their trips.

This fully remote role involves answering questions, resolving issues, updating reservations, processing payments, and providing comprehensive itinerary information while using multiple systems.

Qualifications

• 2+ years in a call center environment handling inbound, customer service focused calls.
• Ability to confidently handle customer conversations in an unscripted environment.
• Strong problem-solving and critical-thinking skills for non-clear-cut issues.
• At least 1 year of remote work experience; remote candidates preferred.
• Reliable hardwired internet; Wi-Fi not permitted.

Responsibilities

• Handle a high volume of inbound calls helping travelers with reservations, updates, and complex issues.
• Update traveler contact information, modify reservations, process payments, manage tickets, and provide itinerary details.
• Follow up on requests via email and outbound calls; document interactions in programs.

Skills

Call center

Unscripted conversations

Problem solving

Remote work

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for their November training class. As a Travel Advisor, you will help travelers enjoy every step of their journey and support those who have already booked their trips.

This fully remote role involves answering questions, resolving issues, updating reservations, processing payments, and providing comprehensive itinerary information while using multiple systems.