Remote Travel Advisor - Inbound Support & Reservations

Grand Circle Corporation; Heber (UT); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health coverage

PTO & holidays

Travel benefits

401(k) match

Tuition assistance

Job summary

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will support travelers who have booked trips, answering questions, resolving issues, and protecting the customer relationship in a fully remote role.

You will handle high volumes of calls and emails, update reservations, process payments, and provide itinerary information across multiple programs.

Qualifications

• 2+ years in a call center handling inbound, customer-service calls.
• Ability to handle unscripted conversations with confidence.
• Strong problem-solving and critical thinking in evolving situations.
• Remote work experience preferred, with proven self-discipline.
• Tech agility: work across evolving systems to support travelers.
• Adaptability to changing tools, processes and priorities.
• Reliable hardwired internet connectivity required.

Responsibilities

• Handle a high volume of inbound calls and emails to manage reservations and itineraries.
• Update traveler contact information, modify reservations, process payments, and provide itinerary details.
• Follow up on requests via email and outbound calls.
• Communicate comprehensive information about Grand Circle products and policies.
• Document all interactions and notes in assigned programs.
• Work across 5–7 programs and multiple monitors to resolve inquiries.
• Demonstrate open and courageous communication, risk-taking, emotional maturity, teamwork, speed and quality.
• Operate in a metrics-driven environment measuring key call metrics and satisfaction.
• Build connections with travelers and respond empathetically to changes or disruptions.

Skills

Call center experience

Unscripted conversations

Problem-solving

Remote work experience

Tech agility across systems

Adaptability

Reliable internet

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will support travelers who have booked trips, answering questions, resolving issues, and protecting the customer relationship in a fully remote role.

You will handle high volumes of calls and emails, update reservations, process payments, and provide itinerary information across multiple programs.