Remote Travel Advisor — Inbound Customer Support

Grand Circle Corporation; Indiana; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and well-being benefits

Time off and holidays

Travel privileges and discounts

401(k) with company match

Job summary

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will help travelers enjoy every step of their journey, supporting travelers who have already booked their trips in a fully remote role.

You will handle a high volume of calls and emails, update reservations, process payments, and provide itinerary information while upholding Grand Circle policies.

Qualifications

• 2+ years of call center experience in handling inbound customer service calls.
• Ability to handle unscripted conversations confidently.
• Strong problem-solving and critical-thinking skills.
• Experience working remotely is preferred.

Responsibilities

• Handle a high volume of inbound calls and emails to assist travelers with reservations and itineraries.
• Update traveler contact information and reservations; process payments and changes.
• Provide comprehensive information about Grand Circle products and policies.
• Follow up on requests via email and outbound calls.
• Document interactions in assigned systems with accuracy.
• Work across multiple programs and monitors to resolve inquiries.
• Demonstrate company values in communication and service delivery.
• Contribute to a metrics-driven environment focusing on key call metrics.

Skills

Call center experience

Unscripted conversations

Problem solving

Remote work

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will help travelers enjoy every step of their journey, supporting travelers who have already booked their trips in a fully remote role.

You will handle a high volume of calls and emails, update reservations, process payments, and provide itinerary information while upholding Grand Circle policies.