Remote Travel Advisor: Inbound Support & Reservations

Grand Circle Corporation; Carson City (NV); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits available

Overtime opportunities

Job summary

Grand Circle Corporation is seeking Remote Inbound Customer Service Agents (Travel Advisor I) for a November training class. You will support travelers who have booked trips, handling calls and emails to manage reservations, provide itinerary details, and resolve issues from multiple systems while upholding Grand Circle policies.

The role emphasizes empathy, problem-solving, and the ability to work unscripted, across 5–7 programs. Training lasts six weeks, with a schedule beginning 9:00 a.m.

Qualifications

• At least 2+ years of experience in a call center environment handling inbound customer service calls.
• Proven ability to handle conversations confidently in an unscripted environment.
• Strong problem-solving and critical-thinking skills.
• Empathy and sound judgment on challenging calls to preserve relationships.
• At least 1 year of remote work experience; remote candidates favored.
• Ability to work across evolving legacy and next-generation systems.
• Requires reliable hardwired internet access; Wi-Fi is not permitted.

Responsibilities

• Handle a high volume of inbound calls to help travelers manage reservations and issues.
• Update traveler contact information, modify reservations, process payments, and provide itinerary details.
• Follow up on requests via email and outbound calls.
• Communicate Grand Circle product and policy information to travelers.
• Document all customer interactions and notes in the assigned systems.
• Work across 5–7 programs and three monitors to resolve calls.
• Demonstrate company values in a fast-paced, metrics-driven environment.
• Investigate non-clear issues with judgment to preserve customer relationships when plans change.

Skills

Call center experience

Unscripted conversations

Critical thinking

Empathy in calls

Remote work

Tech adaptability

Adaptability

Hardwired internet

Job description

Grand Circle Corporation is seeking Remote Inbound Customer Service Agents (Travel Advisor I) for a November training class. You will support travelers who have booked trips, handling calls and emails to manage reservations, provide itinerary details, and resolve issues from multiple systems while upholding Grand Circle policies.

The role emphasizes empathy, problem-solving, and the ability to work unscripted, across 5–7 programs. Training lasts six weeks, with a schedule beginning 9:00 a.m.