Remote Travel Advisor - Inbound Customer Support

Grand Circle Corporation; Clayton (NC); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Travel discounts

401(k) plan

Job summary

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November training class. As a Travel Advisor, you will help travelers enjoy every step of their journey and support travelers who have already booked their trips.

This fully remote role involves answering questions, resolving issues, and maintaining customer relationships while guiding travelers through reservations and itineraries. A values-driven environment emphasizes open communication and teamwork.

Qualifications

• 2+ years of experience in a call center environment.
• Proven ability to handle customer conversations confidently in an unscripted environment.
• Strong problem-solving and critical-thinking skills.
• Ability to work remotely and maintain reliable internet.

Responsibilities

• Handle a high volume of inbound calls helping travelers manage reservations.
• Update traveler contact information and modify reservations.
• Process payments and manage airline tickets and online access.
• Follow up on requests via email and outbound calls.
• Document all interactions and call notes in programs.

Skills

Call center exp

Unscripted conversations

Problem solving

Remote work

Multi-system navigation

Tools

CRM software

Multiple programs & monitors

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November training class. As a Travel Advisor, you will help travelers enjoy every step of their journey and support travelers who have already booked their trips.

This fully remote role involves answering questions, resolving issues, and maintaining customer relationships while guiding travelers through reservations and itineraries. A values-driven environment emphasizes open communication and teamwork.