Remote Travel Advisor – Inbound Customer Support

Grand Circle Corporation; Phoenix (AZ); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Paid time off

Travel privileges

Job summary

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will help travelers enjoy every step of their journey, support travelers who have already booked their trips, and resolve questions while protecting the customer relationship.

This fully remote role requires handling reservations, payments, and itinerary details. Training lasts six weeks, Monday–Friday, 9:00 a.m.–5:00 p.m.

Qualifications

• At least 2+ years of experience in a call center environment with inbound customer service calls.
• Proven ability to handle customer conversations confidently in an unscripted environment.
• Strong problem-solving and critical-thinking skills with comfort in ambiguous situations.
• Ability to handle challenging calls with empathy and preserve the customer relationship.
• At least 1 year of remote work experience; preference for prior remote onboarding.
• Tech agility to work across evolving systems and multiple programs.
• Reliable, hardwired internet access (Wi‑Fi not permitted).

Responsibilities

• Handle a high volume of inbound calls to assist travelers with reservations and issues.
• Update traveler contact info, modify reservations, process payments, and provide itinerary details.
• Follow up on requests via email and outbound calls.
• Communicate Grand Circle products and policies clearly to travelers.
• Document all interactions in the assigned programs with accurate notes.
• Work across 5–7 programs and three monitors to resolve calls.
• Maintain performance metrics including AHT, after-call work, and schedule adherence.
• Build connections with travelers and respond empathetically to changes or cancellations.
• Investigate issues, think critically, and identify options within policy.

Skills

Call center experience

Unscripted conversations

Problem solving

Empathy under pressure

Remote work experience

Tech across multiple systems

Hardwired internet

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will help travelers enjoy every step of their journey, support travelers who have already booked their trips, and resolve questions while protecting the customer relationship.

This fully remote role requires handling reservations, payments, and itinerary details. Training lasts six weeks, Monday–Friday, 9:00 a.m.–5:00 p.m.