Remote Inbound Travel Advisor — Customer Support

Grand Circle Corporation; Alabama; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and wellness coverage

Paid time off

Travel privileges

401(k) with company match

Tuition assistance

Professional development

Job summary

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will help travelers enjoy every step of their journey and support travelers who have already booked their trips from home.

This fully remote role requires solving diverse questions, managing reservations, and providing itinerary information across multiple systems. Training is six weeks, Monday–Friday, 9:00 a.m.–5:00 p.m.

Qualifications

• 2+ years in a call center handling inbound customer service calls.
• Proven ability to handle unscripted conversations with customers.
• Strong problem-solving and critical-thinking skills for non-clear-cut situations.
• Ability to handle challenging calls with empathy and good judgement.
• At least 1 year of remote work experience; preference for prior remote onboarding.
• Ability to work across evolving systems to support travelers.
• Adaptability to changing tools, processes and priorities.
• Must have reliable hardwired internet connection.

Responsibilities

• Handle a high volume of inbound calls to assist travelers with managing reservations.
• Update traveler contact information, modify reservations, process payments and provide itinerary information.
• Follow up on customer requests via email and outbound calls.
• Communicate Grand Circle products and policies clearly to travelers.
• Document all customer interactions in the assigned programs.
• Work across 5-7 programs and multiple monitors to resolve calls.
• Operate in a metrics-driven environment measuring key call center KPIs.
• Build connections with travelers and respond empathetically when plans change.
• Investigate issues using critical thinking and preserve customer relationships.

Skills

Call center experience

Unscripted conversations

Problem solving

Empathy in calls

Remote work experience

Tech adaptability

Fast learning

Stable internet (hardwired)

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will help travelers enjoy every step of their journey and support travelers who have already booked their trips from home.

This fully remote role requires solving diverse questions, managing reservations, and providing itinerary information across multiple systems. Training is six weeks, Monday–Friday, 9:00 a.m.–5:00 p.m.