Remote Transportation Support Specialist

ModivCare Solutions; United States; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, coordinating transportation services and documenting interactions. This remote, high-volume role requires Oklahoma residency to start on 12/8/2026.

You'll assist customers with transportation questions, schedule and modify reservations, and ensure accurate data entry, while maintaining a courteous, professional demeanor. Training is provided, and shifts may include nights and weekends as needed.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.

Skills

Customer service

Typing 35 wpm

Communication

Teamwork

Adaptability

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, coordinating transportation services and documenting interactions. This remote, high-volume role requires Oklahoma residency to start on 12/8/2026.

You'll assist customers with transportation questions, schedule and modify reservations, and ensure accurate data entry, while maintaining a courteous, professional demeanor. Training is provided, and shifts may include nights and weekends as needed.