Remote Customer Service Specialist – Health Transport

Modivcare; Virginia; A distancia; USD 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

401(k) Retirement Savings Plan with Co

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Employee Discounts

Descripción de la vacante

Modivcare is seeking a Customer Service Representative to support members remotely from Virginia. You will be the first point of contact, handling questions, booking transportation, and documenting interactions to ensure a positive experience and better health outcomes.

Required start date 12/8/2026; must live in Virginia; candidates should have 0-2 years in a high-volume contact center, typed 35 wpm, and excellent interpersonal skills.

Formación

• High school diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume.
• Ability to type at least 35 words per minute.
• Excellent customer service and interpersonal skills.
• Ability to quickly learn new technology and processes.

Responsabilidades

• Assist customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Supports a 24/7/365 contact center environment with possible nights, weekends, and holidays.

Conocimientos

Customer service

Communication

Typing

Fast learner

Teamwork

Educación

High School Diploma

Descripción del empleo

Modivcare is seeking a Customer Service Representative to support members remotely from Virginia. You will be the first point of contact, handling questions, booking transportation, and documenting interactions to ensure a positive experience and better health outcomes.

Required start date 12/8/2026; must live in Virginia; candidates should have 0-2 years in a high-volume contact center, typed 35 wpm, and excellent interpersonal skills.