Remote Transportation Support Specialist

ModivCare Solutions, LLC; Pennsylvania; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with **

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts (retail, hotel, car

Job summary

Modivcare is seeking an experienced Customer Service Representative to join our team as the first point of contact for members. You will resolve questions and coordinate transportation services, documenting interactions to support positive health outcomes.

Must reside in Pennsylvania. Training may require attendance and being on camera for the first 30 days. Pay rate is $17.00 per hour, with opportunities to contribute in a 24/7/365 contact center.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or high-volume customer service experience or equivalent.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes.
• Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.

Skills

Customer service

Data entry

Typing speed 35 wpm

Communication skills

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking an experienced Customer Service Representative to join our team as the first point of contact for members. You will resolve questions and coordinate transportation services, documenting interactions to support positive health outcomes.

Must reside in Pennsylvania. Training may require attendance and being on camera for the first 30 days. Pay rate is $17.00 per hour, with opportunities to contribute in a 24/7/365 contact center.