Remote Customer Service Rep — Transportation Support

Modivcare; Pennsylvania; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance

Health Care and Dependent Care FSA

Pre-Tax and Post-Tax Commuter and

Parking Benefits

401(k) Retirement Savings Plan with 会社

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Customer Service Representative in Pennsylvania to be the first contact for members, resolving questions and coordinating transportation services. You will document interactions and ensure a positive experience to improve health outcomes.

The role requires working in a remote setup with a strong emphasis on privacy, attendance, and adherence to company procedures. Training will be conducted on-site initially with ongoing support from the team.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to quickly learn new technology and processes.
• Ability to type at least 35 words per minute.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Document customer complaints and details accurately.
• Maintain accurate trip data entry and documentation.
• Promote a positive and collaborative working environment.
• Support 24/7/365 contact center operations; some nights, weekends, and holidays.

Skills

Customer service

Interpersonal skills

Typing speed 35 wpm

Independent work

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative in Pennsylvania to be the first contact for members, resolving questions and coordinating transportation services. You will document interactions and ensure a positive experience to improve health outcomes.

The role requires working in a remote setup with a strong emphasis on privacy, attendance, and adherence to company procedures. Training will be conducted on-site initially with ongoing support from the team.