Remote Transportation Support Specialist

Modivcare; North Charleston (WV); Remote; USD 14,000 - 20,000; Full time

Job summary

Modivcare is seeking a Customer Service Representative in West Virginia to serve as the first point of contact for members, resolving questions and coordinating transportation services. This role requires handling high call volumes in a remote setting, with training and a 12.50 USD/hour pay rate.

Candidates should have strong customer service skills and be able to type 35+ WPM. Responsibilities include scheduling, documenting interactions, and maintaining accurate trip data while supporting a

Qualifications

• High school diploma preferred.
• 0–2 years in contact center or high-volume customer service.
• Able to type at least 35 words per minute.
• Strong customer service and interpersonal skills.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Document customer interactions accurately.
• Attend required meetings and follow company policies and procedures.
• Maintain acceptable attendance and punctuality standards.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor at all times.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.

Skills

Customer service

Typing 35 wpm

Teamwork

Communication

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative in West Virginia to serve as the first point of contact for members, resolving questions and coordinating transportation services. This role requires handling high call volumes in a remote setting, with training and a 12.50 USD/hour pay rate.

Candidates should have strong customer service skills and be able to type 35+ WPM. Responsibilities include scheduling, documenting interactions, and maintaining accurate trip data while supporting a