Remote Transportation Customer Service Specialist

Modivcare; New York (NY); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

AD&D Insurance

Flexible Spending Accounts

401(k) with company match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking an experienced Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This remote role requires attendance at training, accurate documentation, and a professional, courteous attitude to improve health outcomes.

Applicants should have a high school diploma and 0–2 years in a contact center or customer service role, with strong typing and data-entry skills.

Qualifications

• This role requires strong customer service and data-entry ability.
• Ability to learn new technology and follow complex instructions.
• High-volume call environment experience is a plus.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Document details of customer complaints and ensure accurate data entry.
• Maintain professional demeanor and adhere to policies.
• Support a 24/7 contact center with possible night/weekend shifts.

Skills

Customer service

Interpersonal skills

Data entry

Typing speed 35 wpm

Independence / teamwork

Learn new technology

Education

High School Diploma

Job description

Modivcare is seeking an experienced Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This remote role requires attendance at training, accurate documentation, and a professional, courteous attitude to improve health outcomes.

Applicants should have a high school diploma and 0–2 years in a contact center or customer service role, with strong typing and data-entry skills.