Remote Customer Support Specialist – Health Transport

Modivcare; United States; Remote; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

401(k) Retirement Savings Plan

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Commuter Benefits

Job summary

Modivcare is seeking an experienced Customer Service Representative to support members by coordinating transportation services and documenting interactions, contributing to better health outcomes. The role requires residing in South Carolina and offers a 40-hour workweek with potential night/weekend coverage.

You will handle scheduling, documentation, and escalation of issues while maintaining professional communication and high-quality data entry.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.
• Ensure all relevant customer information is accurately documented.
• Attend required meetings and adhere to company policies and procedures.
• Maintain acceptable attendance and punctuality standards.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor at all times.
• Demonstrate commitment to producing high-quality work.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promote a positive and collaborative working environment.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participate in additional projects or duties as assigned.

Skills

Customer service

Data entry

Communication

Problem solving

Teamwork

Education

High School Diploma

Tools

CRM software

Job description

Modivcare is seeking an experienced Customer Service Representative to support members by coordinating transportation services and documenting interactions, contributing to better health outcomes. The role requires residing in South Carolina and offers a 40-hour workweek with potential night/weekend coverage.

You will handle scheduling, documentation, and escalation of issues while maintaining professional communication and high-quality data entry.