Remote Transportation Support Specialist

Modivcare; Columbia (SC); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance (Employee/Sp

Health Care and Dependent Care FSAs

Pre-Tax and Post-Tax Commuter Benefits

401(k) Retirement Savings Plan with 1

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This role is remote for candidates living in South Carolina and requires attendance at training with camera for 30 days.

Responsibilities include scheduling reservations, documenting interactions, handling complaints, and maintaining accurate trip data. The role may include nights, weekends, and holidays in a 24/7 center.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Able to type at least 35 words per minute.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Participates in required meetings and adheres to company policies and procedures.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays.

Skills

Customer service

Interpersonal skills

Typing 35 wpm

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This role is remote for candidates living in South Carolina and requires attendance at training with camera for 30 days.

Responsibilities include scheduling reservations, documenting interactions, handling complaints, and maintaining accurate trip data. The role may include nights, weekends, and holidays in a 24/7 center.