Remote Transportation Support Specialist

Modivcare; Oklahoma; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

401(k) Retirement Savings Plan with 0%

Job summary

Modivcare is seeking a Customer Service Representative for a remote role based in Oklahoma. You will be the first point of contact for members, handling transportation questions, scheduling, and documentation to ensure a positive experience and better health outcomes.

Candidates should have a High School Diploma (preferred) and 0–2 years of customer service, with the ability to learn new technology and process information quickly.

Qualifications

• High School Diploma preferred.
• 0–2 years of contact center or high-volume customer service experience preferred.
• Excellent customer service and interpersonal skills.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Document details of customer interactions and complaints.
• Maintain accurate trip data entry and records.
• Attend required meetings and follow company policies.
• Provide a polite, professional demeanor at all times.
• Escalate unresolved grievances to appropriate departments.
• Support a 24/7/365 contact center with possible night/weekend shifts.

Skills

Typing 35 wpm

Customer service

Interpersonal skills

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative for a remote role based in Oklahoma. You will be the first point of contact for members, handling transportation questions, scheduling, and documentation to ensure a positive experience and better health outcomes.

Candidates should have a High School Diploma (preferred) and 0–2 years of customer service, with the ability to learn new technology and process information quickly.