Remote Transportation Support Specialist

ModivCare Solutions, LLC; Virginia; Híbrido; USD 16 000 - 23 000; Tempo integral

Resumo da oferta

Modivcare is seeking a Customer Service Representative in Virginia to be the first point of contact for members, resolving questions and coordinating transportation services. The role emphasizes accurate documentation, courteous communication, and contributing to better health outcomes.

The position is work-from-home with Virginia residency required, training on camera for 30 days, and may include nights, weekends, and holidays.

Qualificações

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• Excellent customer service and interpersonal skills.
• Ability to quickly learn new technology and processes.
• Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsabilidades

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.

Conhecimentos

Customer service

Interpersonal skills

Typing 35 wpm

Independent worker

Formação académica

High School Diploma

Descrição da oferta de emprego

Modivcare is seeking a Customer Service Representative in Virginia to be the first point of contact for members, resolving questions and coordinating transportation services. The role emphasizes accurate documentation, courteous communication, and contributing to better health outcomes.

The position is work-from-home with Virginia residency required, training on camera for 30 days, and may include nights, weekends, and holidays.