Remote Transportation Support Specialist

Modivcare; Philadelphia (Philadelphia County); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Flexible Spending Accounts

Pre-Tax and Post-Tax Commuter and Park

401(k) Retirement Savings Plan with 2%

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking an experienced Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services with accuracy. This remote role requires strong communication, data entry accuracy, and the ability to work in a fast-paced environment.

Training will be provided, with shifts including nights, weekends, and holidays as needed. Qualifications include high school diploma and 0-2 years in a high-volume contact center; typing

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

Skills

Customer service

Typing speed 35 wpm

Interpersonal skills

Teamwork

Independent work

Education

High School Diploma

Job description

Modivcare is seeking an experienced Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services with accuracy. This remote role requires strong communication, data entry accuracy, and the ability to work in a fast-paced environment.

Training will be provided, with shifts including nights, weekends, and holidays as needed. Qualifications include high school diploma and 0-2 years in a high-volume contact center; typing