Remote Transportation Support Specialist (VA)

ModivCare Solutions, LLC; United States; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance (Employee/Sp​

Health Care and Dependent Care FSAs

Pre-Tax and Post–Tax Commuter and Park

401(k) Retirement Savings Plan with 1:

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare Solutions, LLC is seeking a Customer Service Representative to serve as the first point of contact for members, resolving questions and coordinating transportation services. This role requires living in Virginia and offers a 14.00 USD per hour pay rate with 24/7/365 center coverage and potential night/weekend shifts.

Minimum qualifications include a high school diploma and 0–2 years of call center or customer service experience.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Skills

Customer service

Typing 35 wpm

Teamwork

Tech literacy

Education

High School Diploma

Job description

Modivcare Solutions, LLC is seeking a Customer Service Representative to serve as the first point of contact for members, resolving questions and coordinating transportation services. This role requires living in Virginia and offers a 14.00 USD per hour pay rate with 24/7/365 center coverage and potential night/weekend shifts.

Minimum qualifications include a high school diploma and 0–2 years of call center or customer service experience.