Remote Transportation Support Specialist – Evening/Overnight

Modivcare; Maine; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) with Match

Paid Time Off

Parental Leave

Disability Insurance

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions about transportation services and documenting interactions. This remote role requires living in Maine and may include evening and overnight shifts.

Training lasts 30 days with full participation, including camera on during sessions. Ideal candidates will have a high school diploma, 0–2 years in a fast-paced contact center, strong typing (35 wpm), and excellent communication.

Qualifications

• High School Diploma preferred.
• 0–2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Skills

Customer service

Communication

Typing 35 wpm

Cross-functional

Multitasking

Education

High School Diploma

Tools

CRM software

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions about transportation services and documenting interactions. This remote role requires living in Maine and may include evening and overnight shifts.

Training lasts 30 days with full participation, including camera on during sessions. Ideal candidates will have a high school diploma, 0–2 years in a fast-paced contact center, strong typing (35 wpm), and excellent communication.