Remote Customer Care Specialist - Transportation Services

ModivCare Solutions; United States; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Voluntary Life (Employee/Spouse/Child)

FSA - Health & Dependent Care

Commuter benefits

401(k) with company match

Paid time off

Parental leave

Disability insurance

Tuition reimbursement

Employee discounts

Job summary

ModivCare Solutions is hiring a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services from a remote Virginia location.

You will document interactions, maintain accurate trip data, and support a 24/7/365 contact center with possible night, weekend, and holiday shifts. Training will be provided, with emphasis on privacy and quality service.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Skills

Customer service

Interpersonal skills

Team player

Typing 35 wpm

Quick learner

Education

High School Diploma preferred

Job description

ModivCare Solutions is hiring a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services from a remote Virginia location.

You will document interactions, maintain accurate trip data, and support a 24/7/365 contact center with possible night, weekend, and holiday shifts. Training will be provided, with emphasis on privacy and quality service.