Remote Customer Service Specialist - Transportation Support

Modivcare; Arizona; A distancia; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with company match

Paid time off

Parental leave

Disability coverage

Tuition reimbursement

Employee discounts

Descripción de la vacante

Modivcare is seeking a Remote Customer Service Representative to be the first point of contact for members, coordinating transportation services and documenting interactions to ensure a positive experience.

The role requires 0-2 years in a contact center or customer service setting, strong communication skills, and the ability to type at least 35 words per minute. Training will be conducted with on-camera attendance for the first 30 days.

Formación

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsabilidades

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Conocimientos

Customer service

Interpersonal skills

Educación

High School Diploma

Descripción del empleo

Modivcare is seeking a Remote Customer Service Representative to be the first point of contact for members, coordinating transportation services and documenting interactions to ensure a positive experience.

The role requires 0-2 years in a contact center or customer service setting, strong communication skills, and the ability to type at least 35 words per minute. Training will be conducted with on-camera attendance for the first 30 days.