Remote Transportation Customer Support Specialist

Modivcare; Elm (PA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

Voluntary Life Insurance (Employee/Sp

Health Care and Dependent Care FSAs

Pre-Tax and Post --Tax Commuter and 15

Job summary

Modivcare is hiring a Customer Service Representative in Pennsylvania to be the first point of contact for members, resolving questions and coordinating transportation services to improve health outcomes.

The role requires strong communication, data entry accuracy, and the ability to work in a 24/7/365 contact center. Training is provided, and work-from-home equipment requirements apply.

Starting date is 12/8/2026 and availability includes nights, weekends, and holidays as needed.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or high-volume customer service experience.
• Excellent customer service and interpersonal skills.
• Ability to learn new technology and follow complex instructions.
• Ability to type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Skills

Customer service

Typing 35 wpm

Teamwork

Multitasking

Education

High School Diploma

Job description

Modivcare is hiring a Customer Service Representative in Pennsylvania to be the first point of contact for members, resolving questions and coordinating transportation services to improve health outcomes.

The role requires strong communication, data entry accuracy, and the ability to work in a 24/7/365 contact center. Training is provided, and work-from-home equipment requirements apply.

Starting date is 12/8/2026 and availability includes nights, weekends, and holidays as needed.