Remote SC Customer Service Rep – Transportation Helpdesk

Modivcare; South Carolina; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Modivcare is seeking a Customer Service Representative to join our team from home in South Carolina. You will be the first point of contact for members, resolving questions and coordinating transportation services with a focus on accurate documentation and positive outcomes.

Role requirements include a HS diploma, 0–2 years in a contact center, and typing at least 35 WPM. Training is provided, with potential for night/weekend shifts.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience.
• Excellent customer service and interpersonal skills.
• Ability to type at least 35 WPM.
• Ability to learn new technology and processes.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional demeanor at all times.
• Demonstrates commitment to high-quality work.
• Promotes a positive and collaborative working environment.

Skills

Customer service

Interpersonal skills

Typing 35 WPM

Data entry

Teamwork

Adaptability

Education

HS Diploma

Job description

Modivcare is seeking a Customer Service Representative to join our team from home in South Carolina. You will be the first point of contact for members, resolving questions and coordinating transportation services with a focus on accurate documentation and positive outcomes.

Role requirements include a HS diploma, 0–2 years in a contact center, and typing at least 35 WPM. Training is provided, with potential for night/weekend shifts.