Remote Training Specialist: Virtual Onboarding Expert

Maximus; Juneau (AK); Remote; USD 34,000 - 55,000; Full time

Job summary

Maximus is seeking experienced Trainers to support contact center environments. This remote position focuses on delivering virtual training sessions using Microsoft Teams and adapting to evolving operational needs to ensure agents are ready to handle calls.

You will train diverse audiences, administer exams and surveys, maintain training records, and collaborate with subject matter experts. This is a temporary, contingent role with potential for extension.

Qualifications

• Experience delivering virtual training via Microsoft Teams.
• Ability to adapt training content for varied audiences and roles.
• Experience in a contact center environment is desirable.
• Must be able to pass a federal background check.

Responsibilities

• Deliver virtual training sessions using Microsoft Teams for agents and staff.
• Coordinate logistics for training events and scheduling.
• Maintain training records, learner progress, and program effectiveness.
• Administer post-training exams and surveys and report results.
• Collaborate with SMEs to ensure content accuracy and relevance.
• Support new hire and continuing education training, including nesting.

Skills

Virtual training

MS Teams

Adaptability

Training coordination

Job description

Maximus is seeking experienced Trainers to support contact center environments. This remote position focuses on delivering virtual training sessions using Microsoft Teams and adapting to evolving operational needs to ensure agents are ready to handle calls.

You will train diverse audiences, administer exams and surveys, maintain training records, and collaborate with subject matter experts. This is a temporary, contingent role with potential for extension.