Remote Training Specialist

Maximus; Columbus (OH); A distancia; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

Maximus is seeking experienced Trainers to support diverse contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to changing operational needs.

You will help ensure agents are prepared to handle calls and deliver exceptional customer support. This temporary, fully remote position requires the ability to pass a federal background check and meet home office requirements.

Formación

• Experience delivering virtual training sessions to diverse audiences.
• Familiarity with contact center environments and adult learning principles.
• Ability to coordinate logistics for training events and assess program effectiveness.

Responsabilidades

• Deliver new hire and ongoing training modules via Teams.
• Coordinate scheduling, resources, and classroom setup for training events.
• Administer post-training assessments and surveys; track progress and outcomes.

Conocimientos

Virtual training delivery

Microsoft Teams

Adaptability

Training needs analysis

Customer service excellence

Herramientas

Microsoft Teams

Descripción del empleo

Maximus is seeking experienced Trainers to support diverse contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to changing operational needs.

You will help ensure agents are prepared to handle calls and deliver exceptional customer support. This temporary, fully remote position requires the ability to pass a federal background check and meet home office requirements.