Remote Training Specialist - Contact Center

Maximus; Annapolis (MD); À distance; USD 28 000 - 50 000; Plein temps

Résumé du poste

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions via Microsoft Teams and adapting to evolving operational needs to ensure agents are prepared to handle calls and deliver exceptional customer support.

The Trainer will conduct new hire and ongoing education for diverse staff, manage exams and surveys, track training data, and collaborate with subject matter experts to keep content current and

Qualifications

• Experience delivering virtual training sessions using Teams.
• Experience training in contact center environments.
• Must be able to pass a federal background check.

Responsabilités

• Deliver new hire and continuing education training to diverse staff.
• Coordinate logistics for training events and prepare materials.
• Maintain records and report on training activities.

Connaissances

Microsoft Teams

Virtual training delivery

Adaptability

Formation

Bachelor's degree preferred

Outils

MS Teams

Description du poste

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions via Microsoft Teams and adapting to evolving operational needs to ensure agents are prepared to handle calls and deliver exceptional customer support.

The Trainer will conduct new hire and ongoing education for diverse staff, manage exams and surveys, track training data, and collaborate with subject matter experts to keep content current and