Remote Training Specialist - Service Excellence

Cognizant; Springfield (IL); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant invites applicants for a Remote Service Excellence Associate role in the United States. You will lead training for external clients on product offerings, facilitate virtual instructor led training, and help develop new training content.

The role requires a Bachelor's in Healthcare Management or related field, at least two years of experience delivering training to adults, and proficiency with Microsoft Office and video platforms. It offers benefits as listed.

Qualifications

• Bachelor’s degree in Healthcare Management, Information Systems or related discipline.
• Minimum of two years' experience delivering training curriculum for adult learners.
• Proficient with Microsoft Office Suite and video platforms.
• Ability to conduct research and interpret relevant data.
• Ability to write clear, concise explanations and engaging course content.

Responsibilities

• Lead training for external clients on multiple product offerings.
• Facilitate virtual instructor-led training.
• Assist in creating new products or offerings which generate training revenue.
• Collaborate with subject matter experts to ensure accuracy of course materials.

Skills

Training delivery

Course content development

Collaboration with SMEs

Data interpretation

Education

Bachelor’s degree in Healthcare Management, Information Systems or related discipline

Tools

Microsoft Office Suite

Video platforms

Job description

Cognizant invites applicants for a Remote Service Excellence Associate role in the United States. You will lead training for external clients on product offerings, facilitate virtual instructor led training, and help develop new training content.

The role requires a Bachelor's in Healthcare Management or related field, at least two years of experience delivering training to adults, and proficiency with Microsoft Office and video platforms. It offers benefits as listed.