Remote Training Specialist - Service Excellence

Cognizant; Des Moines (IA); Remote; USD 60,000 - 65,000; Full time

Job summary

Cognizant is seeking a Service Excellence Associate for a remote role open to candidates nationwide in the United States. The position focuses on delivering training content and enabling client education across multiple product offerings.

You will facilitate virtual sessions, help create new training offerings, and work with SMEs to ensure accuracy and relevance of course materials for a diverse professional audience.

Qualifications

• Bachelor’s degree in Healthcare Management, Information Systems or a related discipline.
• Minimum of two years' experience delivering training curriculum for adult learners.
• Healthcare industry experience preferred.
• Proficient with Microsoft Office and Salesforce; experience with video platforms.
• Ability to write clear explanations and engaging course content.

Responsibilities

• Lead training external clients on multiple product offerings.
• Facilitate virtual instructor led training sessions.
• Assist in creating new products or offerings that generate training revenue.
• Collaborate with subject matter experts to ensure accuracy and relevance of materials.

Skills

Training delivery

Project management

Research

Clear writing

SME collaboration

Presentation skills

Education

Bachelor’s degree in Healthcare Management, Information Systems or a related discipline

Tools

Word

PowerPoint

Outlook

Project

Salesforce

Excel

Video platforms

Job description

Cognizant is seeking a Service Excellence Associate for a remote role open to candidates nationwide in the United States. The position focuses on delivering training content and enabling client education across multiple product offerings.

You will facilitate virtual sessions, help create new training offerings, and work with SMEs to ensure accuracy and relevance of course materials for a diverse professional audience.