Remote Training & Service Excellence Specialist

Cognizant; Columbia (SC); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Service Excellence Associate (Remote) for a US-based role focused on delivering training to external clients. The position emphasizes virtual instructor led training and collaboration with subject matter experts to ensure quality content and revenue-generating offerings.

The ideal candidate has a bachelor’s degree in healthcare or information systems and at least two years of experience in adult training, with strong proficiency in Microsoft Office and Salesforce.

Qualifications

• Bachelor’s degree in Healthcare Management, Information Systems or a related discipline.
• Minimum of two years' experience in delivering training curriculum for adult learners.
• Proficient computer skills with Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel).
• Utilization of video platforms to leverage external training capabilities.
• Demonstrated ability to deliver effective training and manage projects.

Responsibilities

• Leading the effort of training external clients on multiple product offerings.
• Facilitating virtual instructor led training.
• Assisting in creation of new products or offerings which generate training revenue.
• Collaborating with subject matter experts to ensure accuracy of course materials and relevance to target audience.

Skills

Training delivery

Virtual training

Content creation

Office productivity

Research & data analysis

Education

Bachelor's degree in Healthcare Management, Information Systems or related

Tools

Salesforce

Video platforms

Microsoft Project

Job description

Cognizant is seeking a Service Excellence Associate (Remote) for a US-based role focused on delivering training to external clients. The position emphasizes virtual instructor led training and collaboration with subject matter experts to ensure quality content and revenue-generating offerings.

The ideal candidate has a bachelor’s degree in healthcare or information systems and at least two years of experience in adult training, with strong proficiency in Microsoft Office and Salesforce.