Remote Training Specialist: Service Excellence

Cognizant; Baton Rouge (LA); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Service Excellence Associate (Remote) to deliver training to external clients from anywhere in the United States. You will train on multiple product offerings, facilitate virtual sessions, and help develop offerings that generate training revenue.

The role requires collaboration with SMEs, strong content development skills, and the ability to translate complex concepts into engaging material for adult learners.

Qualifications

• Bachelor’s degree or equivalent experience considered.
• At least two years delivering training to adult learners, healthcare experience preferred.
• Strong proficiency with Word, PowerPoint, Outlook, Excel and related tools.
• Ability to develop clear, engaging course content for professionals.

Responsibilities

• Lead training for external clients on multiple product offerings.
• Facilitate virtual instructor-led training sessions.
• Assist in creating new products or offerings that generate training revenue.
• Collaborate with subject matter experts to ensure accurate materials.

Skills

Training delivery

Virtual training

Project management

Course content writing

Education

Bachelor’s degree in Healthcare Management, Information Systems or related

Tools

Microsoft Office Suite

Salesforce

Video conferencing platforms

Job description

Cognizant is seeking a Service Excellence Associate (Remote) to deliver training to external clients from anywhere in the United States. You will train on multiple product offerings, facilitate virtual sessions, and help develop offerings that generate training revenue.

The role requires collaboration with SMEs, strong content development skills, and the ability to translate complex concepts into engaging material for adult learners.