Remote Training Specialist: Service Excellence

Cognizant; Raleigh (NC); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Service Excellence Associate to support remote learners across the United States. This role focuses on training delivery, content quality, and customer success in a healthcare technology environment.

You will train external clients, run virtual sessions, contribute to new offerings, and partner with experts to ensure accurate materials while supporting career development through high-quality programs.

Qualifications

• Bachelor’s degree in Healthcare Management or Information Systems.
• Minimum two years' experience delivering training to adults.
• Proficient with Microsoft Office; Salesforce and Excel a plus.
• Ability to create clear, engaging training content.

Responsibilities

• Lead training for external clients on product offerings.
• Facilitate virtual instructor-led training.
• Assist in creating new products or offerings which generate training revenue.
• Collaborate with subject matter experts to ensure accuracy of course materials.

Skills

Training delivery

Project management

Course material development

Research & data interpretation

Clear writing

Education

Bachelor’s degree in Healthcare Management / Information Systems

Tools

Microsoft Office

Video platforms

Job description

Cognizant is seeking a Service Excellence Associate to support remote learners across the United States. This role focuses on training delivery, content quality, and customer success in a healthcare technology environment.

You will train external clients, run virtual sessions, contribute to new offerings, and partner with experts to ensure accurate materials while supporting career development through high-quality programs.