Service Excellence Associate (Remote)

Cognizant; Springfield (IL); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant invites applicants for a Remote Service Excellence Associate role in the United States. You will lead training for external clients on product offerings, facilitate virtual instructor led training, and help develop new training content.

The role requires a Bachelor's in Healthcare Management or related field, at least two years of experience delivering training to adults, and proficiency with Microsoft Office and video platforms. It offers benefits as listed.

Qualifications

• Bachelor’s degree in Healthcare Management, Information Systems or related discipline.
• Minimum of two years' experience delivering training curriculum for adult learners.
• Proficient with Microsoft Office Suite and video platforms.
• Ability to conduct research and interpret relevant data.
• Ability to write clear, concise explanations and engaging course content.

Responsibilities

• Lead training for external clients on multiple product offerings.
• Facilitate virtual instructor-led training.
• Assist in creating new products or offerings which generate training revenue.
• Collaborate with subject matter experts to ensure accuracy of course materials.

Skills

Training delivery

Course content development

Collaboration with SMEs

Data interpretation

Education

Bachelor’s degree in Healthcare Management, Information Systems or related discipline

Tools

Microsoft Office Suite

Video platforms

Job description

Service Excellence Associate (Remote)

This is a remote position open to any qualified candidate living in the United States.

Purpose:

We provide an exceptional experience through people, services, and technology. Our service standards of Security Quality, Courtesy, and Efficiency ensure alignment within our organization. We design and deliver relevant and engaging content that increases healthcare industry knowledge and develops technical and soft skills that promote career development at all levels.

Essential Functions:

• Leading the effort of training external clients on multiple product offerings.
• Facilitating virtual instructor led training.
• Assisting in creation of new products, or offerings which indirectly or directly generate training revenue.
• Collaborating with subject matter experts to ensure accuracy of course materials and relevance to target audience.

Qualifications:

• Bachelor’s degree in Healthcare Management, Information Systems or a related discipline. Bachelor’s degree or an equivalent combination of education and work experience may be taken into consideration in lieu of a degree.
• Minimum of two years' experience in delivering training curriculum for adult learners, working within a process or project related field. Healthcare industry experience preferred.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel). Utilization of video platforms to leverage external training capabilities.
• Demonstrated ability to deliver effective training, assist in process documentation and manage project.
• Ability to conduct research, collaborating with subject matter experts and gathering and interpreting relevant data.
• Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals.

Salary and Other Compensation:

Applications will be accepted until September 4, 2026.

The annual salary for this position is between $60,000 - $65,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.