Service Excellence Associate (Remote)

Cognizant; Concord (NH); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Service Excellence Associate for a remote role open to qualified candidates in the United States.

The position focuses on designing and delivering engaging content that enhances healthcare industry knowledge, while developing technical and soft skills for career advancement. Responsibilities include leading external client trainings and creating new offerings with revenue impact.

Qualifications

• Bachelor’s degree in Healthcare Management, Information Systems or related discipline (or equivalent combination of education and work/experience).
• Minimum of two years’ experience delivering training curricula for adult learners, in a process or project setting; healthcare experience preferred.
• Proficient with MS Office (Word, PowerPoint, Outlook, Project, Salesforce, Excel) and video platforms for training.
• Able to write clear explanations and engaging course content for diverse professionals.

Responsibilities

• Lead training for external clients on multiple product offerings.
• Facilitate virtual instructor-led training sessions.
• Assist in creating new products or offerings that generate training revenue.
• Collaborate with subject matter experts to ensure accuracy and relevance of course materials.

Skills

Training delivery

Public speaking

Curriculum development

Research & data interpretation

Communication

Collaboration

Education

Bachelor’s degree in Healthcare Management

Equivalent combination of education and work experience

Tools

Microsoft Office Suite

Salesforce

Video platforms

Job description

Service Excellence Associate (Remote)

This is a remote position open to any qualified candidate living in the United States.

Purpose:

We provide an exceptional experience through people, services, and technology. Our service standards of Security Quality, Courtesy, and Efficiency ensure alignment within our organization. We design and deliver relevant and engaging content that increases healthcare industry knowledge and develops technical and soft skills that promote career development at all levels.

Essential Functions:

• Leading the effort of training external clients on multiple product offerings.
• Facilitating virtual instructor led training.
• Assisting in creation of new products, or offerings which indirectly or directly generate training revenue.
• Collaborating with subject matter experts to ensure accuracy of course materials and relevance to target audience.

Qualifications:

• Bachelor’s degree in Healthcare Management, Information Systems or a related discipline. Bachelor’s degree or an equivalent combination of education and work experience may be taken into consideration in lieu of a degree.
• Minimum of two years' experience in delivering training curriculum for adult learners, working within a process or project related field. Healthcare industry experience preferred.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel). Utilization of video platforms to leverage external training capabilities.
• Demonstrated ability to deliver effective training, assist in process documentation and manage project.
• Ability to conduct research, collaborating with subject matter experts and gathering and interpreting relevant data.
• Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals.

Salary and Other Compensation:

Applications will be accepted until September 4, 2026.

The annual salary for this position is between $60,000 - $65,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.