Remote Training & Service Excellence Specialist

Cognizant; Concord (NH); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Service Excellence Associate for a remote role open to qualified candidates in the United States.

The position focuses on designing and delivering engaging content that enhances healthcare industry knowledge, while developing technical and soft skills for career advancement. Responsibilities include leading external client trainings and creating new offerings with revenue impact.

Qualifications

• Bachelor’s degree in Healthcare Management, Information Systems or related discipline (or equivalent combination of education and work/experience).
• Minimum of two years’ experience delivering training curricula for adult learners, in a process or project setting; healthcare experience preferred.
• Proficient with MS Office (Word, PowerPoint, Outlook, Project, Salesforce, Excel) and video platforms for training.
• Able to write clear explanations and engaging course content for diverse professionals.

Responsibilities

• Lead training for external clients on multiple product offerings.
• Facilitate virtual instructor-led training sessions.
• Assist in creating new products or offerings that generate training revenue.
• Collaborate with subject matter experts to ensure accuracy and relevance of course materials.

Skills

Training delivery

Public speaking

Curriculum development

Research & data interpretation

Communication

Collaboration

Education

Bachelor’s degree in Healthcare Management

Equivalent combination of education and work experience

Tools

Microsoft Office Suite

Salesforce

Video platforms

Job description

Cognizant is seeking a Service Excellence Associate for a remote role open to qualified candidates in the United States.

The position focuses on designing and delivering engaging content that enhances healthcare industry knowledge, while developing technical and soft skills for career advancement. Responsibilities include leading external client trainings and creating new offerings with revenue impact.