Remote Training Specialist — Onboarding & Compliance

TriWest Healthcare Alliance Corp.; Phoenix (AZ); Remote; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Paid time off

401(k) Retirement Savings Plan (with 5

Short-term and long-term disability

Tuition reimbursement

Paid volunteer time

Job summary

TriWest Healthcare Alliance is seeking a Training Specialist to deliver high‑quality training to employees and external stakeholders, including beneficiaries, providers, and DHA staff. You will facilitate multiple training formats, update content as needed, and track engagement and outcomes within a structured program.

Ideal candidates have 2+ years in training facilitation, strong communication skills, and experience with LMS and virtual platforms.

Qualifications

• Associates degree in education, instructional design, or related field preferred.
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final DoD background investigation
• 2 years of experience in training facilitation or corporate learning
• Strong communication and presentation skills
• Familiarity with learning management systems (LMS) and virtual training platforms
• Ability to adapt training delivery to diverse audiences
• Bachelor’s degree in education, instructional design, or related field preferred.

Responsibilities

• Assist with training department-specific needs, including compliance with department policies and procedures, maintaining required training documentation, participating in process improvement meetings, and other duties as appropriate and requested.
• Facilitate training through a variety of methods, including asynchronous online courses, classroom instruction, synchronous desktop training and one-on-one sessions.
• Deliver onboarding, role‑specific, and compliance training using TriWest‑approved content.
• Provide trainees and their supervisors with performance feedback and conduct follow‑up training as needed and requested.
• Perform minor training content updates in collaboration with instructional design staff.
• Monitor learner engagement and provide feedback to improve training effectiveness.
• Track attendance, completion, and assessment results, reporting outcomes to training leadership.
• Collaborate with subject matter experts and training leadership to identify gaps and propose enhancements to training programs.
• Provide logistical support during training sessions, including managing virtual platforms and addressing learner questions.
• Maintain professional and courteous relations with all TriWest staff and external contacts.

Skills

Communication skills

Presentation skills

Learner engagement

Adaptability

Education

Associates degree in education or related field

Bachelor’s degree preferred

Job description

TriWest Healthcare Alliance is seeking a Training Specialist to deliver high‑quality training to employees and external stakeholders, including beneficiaries, providers, and DHA staff. You will facilitate multiple training formats, update content as needed, and track engagement and outcomes within a structured program.

Ideal candidates have 2+ years in training facilitation, strong communication skills, and experience with LMS and virtual platforms.