Training Specialist

TriWest Healthcare Alliance; Phoenix (AZ); Remote; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Paid time off

401(k) Retirement Savings Plan (with 5

Short-term and long-term disability

Tuition reimbursement

Paid volunteer time

Job summary

TriWest Healthcare Alliance is seeking a Training Specialist to deliver high‑quality training to employees and external stakeholders, including beneficiaries, providers, and DHA staff. You will facilitate multiple training formats, update content as needed, and track engagement and outcomes within a structured program.

Ideal candidates have 2+ years in training facilitation, strong communication skills, and experience with LMS and virtual platforms.

Qualifications

• Associates degree in education, instructional design, or related field preferred.
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final DoD background investigation
• 2 years of experience in training facilitation or corporate learning
• Strong communication and presentation skills
• Familiarity with learning management systems (LMS) and virtual training platforms
• Ability to adapt training delivery to diverse audiences
• Bachelor’s degree in education, instructional design, or related field preferred.

Responsibilities

• Assist with training department-specific needs, including compliance with department policies and procedures, maintaining required training documentation, participating in process improvement meetings, and other duties as appropriate and requested.
• Facilitate training through a variety of methods, including asynchronous online courses, classroom instruction, synchronous desktop training and one-on-one sessions.
• Deliver onboarding, role‑specific, and compliance training using TriWest‑approved content.
• Provide trainees and their supervisors with performance feedback and conduct follow‑up training as needed and requested.
• Perform minor training content updates in collaboration with instructional design staff.
• Monitor learner engagement and provide feedback to improve training effectiveness.
• Track attendance, completion, and assessment results, reporting outcomes to training leadership.
• Collaborate with subject matter experts and training leadership to identify gaps and propose enhancements to training programs.
• Provide logistical support during training sessions, including managing virtual platforms and addressing learner questions.
• Maintain professional and courteous relations with all TriWest staff and external contacts.

Skills

Communication skills

Presentation skills

Learner engagement

Adaptability

Education

Associates degree in education or related field

Bachelor’s degree preferred

Job description

Profile

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MI, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Veterans, Reservists, Guardsmen, and military family members are encouraged to apply!

Job Summary

The Training Specialist is responsible for delivering high-quality training programs to TriWest employees and external stakeholders, including beneficiaries, Providers, and DHA employees. This role focuses primarily on the facilitation of training content, ensuring learners gain the knowledge and skills necessary to perform effectively. The Training Specialist also supports minor updates to training materials to maintain accuracy and relevance.

Education & Experience

Required:

• Associates degree in education, instructional design, or related field preferred
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 2 years of experience in training facilitation or corporate learning
• Strong communication and presentation skills
• Familiarity with learning management systems (LMS) and virtual training platforms
• Ability to adapt training delivery to diverse audiences

Preferred

• Bachelor’s degree in education, instructional design, or related field preferred

Key Responsibilities

• Assist with training department-specific needs, including compliance with the department policies and procedures, maintaining required training documentation, participating in process improvement meetings, and other duties as appropriate and requested.
• Facilitate training through a variety of methods, including asynchronous online courses, classroom instruction, synchronous desktop training and one-on-one sessions.
• Deliver onboarding, role‑specific, and compliance training using TriWest‑approved content.
• Provide trainees and their supervisors with performance feedback and conduct follow‑up training as needed and requested.
• Perform minor training content updates (e.g., correcting errors, updating terminology, refreshing examples) in collaboration with instructional design staff.
• Monitor learner engagement and provide feedback to improve training effectiveness.
• Track attendance, completion, and assessment results, reporting outcomes to training leadership.
• Collaborate with subject matter experts and training leadership to identify gaps and propose enhancements to training programs.
• Provide logistical support during training sessions, including managing virtual platforms and addressing learner questions.
• Maintain professional and courteous relations with all TriWest staff and external contacts.

Competencies

Coaching / Training / Mentoring:

Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills:

Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy:

Ability to function in a multi‑system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Creativity / Innovation:

Ability to develop unique and novel solutions to problems; view change as necessary.

Empathy / Customer Service:

Customer‑focused behavior; helping approach, including listening skills, patience, respect, and empathy for another’s position.

Problem Solving / Analysis:

Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team‑Building / Team Player:

Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Working Conditions

• Regular and reliable attendance is required
• Availability to work non‑regular hours as required
• Works within a standard office environment, with minimal travel
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard‑working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short‑term and long‑term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $62,000 - $65,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.