Remote Training Specialist — Microsoft Teams

Maximus; Lincoln (NE); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments with virtual training sessions using Microsoft Teams. This fully remote role requires residence in the Continental US and the ability to pass a federal background check.

The position involves delivering new hire, continuing education, and return-to-work training to staff at all levels, administering exams and surveys, and reporting training data. Equipment will be provided to meet home office requirements.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• 3 years of leadership and/or training experience required.
• May have additional training or education in area of specialization.
• Bachelor’s degree from an accredited college or university, or appropriate combination of education and three to five years of customer service and training experience, required

Responsibilities

• Provide feedback regarding design, development and distribution of training programs and materials.
• Conduct, plan, and coordinate training to a variety of audiences.
• Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
• Determine resource readiness for courses, including materials, training room, technology, and data collection.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.
• Follow SOPs and deliver training materials according to guidelines.
• Research, answer, and elevate inquiries from contact center personnel.
• Facilitate focus groups, administer surveys, and evaluate training effectiveness.
• Attend Train the Trainer sessions to ensure standards are met.
• Schedule and secure training space; provide resources; track performance trends and gaps.

Skills

Leadership

Training delivery

Virtual training

Microsoft Teams

Communication

Public speaking

Facilitation

Adult learning

Coordination

Multitasking

Education

High School diploma

Bachelor’s degree

Tools

Microsoft Teams

Outlook

Microsoft Word

Excel

PowerPoint

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments with virtual training sessions using Microsoft Teams. This fully remote role requires residence in the Continental US and the ability to pass a federal background check.

The position involves delivering new hire, continuing education, and return-to-work training to staff at all levels, administering exams and surveys, and reporting training data. Equipment will be provided to meet home office requirements.