Remote Training Specialist for Virtual Teams

Maximus; Olympia (WA); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support diverse contact center environments, delivering virtual training sessions via Microsoft Teams. You will prepare agents for calls and exceptional customer support, training across new hires, continuing education, and return-to-work programs.

This fully remote role requires flexibility, strong facilitation skills, and the ability to pass a federal background check while coordinating logistics and maintaining accurate training records across

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• 3 years of leadership and/or training experience required.
• Experience delivering virtual training using Microsoft Teams preferred.
• Must pass a federal background check.

Responsibilities

• Provide feedback on training program design and materials.
• Plan, conduct, and coordinate training for diverse audiences.
• Coordinate logistics for instruction events and prepare workstations.
• Maintain records of training activities and participant progress.
• Ensure training delivery aligns with program standards and guidelines.
• Adapt instruction for bilingual learners and varied experience levels.

Skills

Virtual training

Microsoft Teams

Public speaking

Facilitation

Instructional delivery

Training coordination

Customer service

Adaptability

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support diverse contact center environments, delivering virtual training sessions via Microsoft Teams. You will prepare agents for calls and exceptional customer support, training across new hires, continuing education, and return-to-work programs.

This fully remote role requires flexibility, strong facilitation skills, and the ability to pass a federal background check while coordinating logistics and maintaining accurate training records across