Remote Training Specialist - Virtual Teams Expert

Maximus; Montpelier (VT); Remote; USD 28,000 - 50,000; Full time

Benefits offered by this job

Fully remote role

Equipment provided

Equal opportunity employer

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments in a fully remote role in the United States. You will deliver virtual training sessions using Microsoft Teams, adapt to different operational needs, and ensure agents are prepared to handle calls with excellent customer support.

The position includes training new hires, continuing education, and post-training assessments, with emphasis on documentation, data reporting, and program effectiveness.

Qualifications

• 3 years of leadership and/or training experience.
• Experience delivering virtual training sessions.
• Ability to manage multiple sessions and adapt to audiences.
• Must pass a federal background check.

Responsibilities

• Deliver new hire and ongoing training across a contact center.
• Coordinate logistics for instruction events and prepare workstations.
• Maintain records of training activities and program effectiveness.
• Provide feedback to improve training content.

Skills

Training delivery

Public speaking

Leadership

Adaptability

Education

Bachelor's degree

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments in a fully remote role in the United States. You will deliver virtual training sessions using Microsoft Teams, adapt to different operational needs, and ensure agents are prepared to handle calls with excellent customer support.

The position includes training new hires, continuing education, and post-training assessments, with emphasis on documentation, data reporting, and program effectiveness.