Remote Training Specialist (Contract) — Contact Center

Maximus; Lincoln (NE); Remote; USD 34,000 - 55,000; Part time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to prepare agents for calls and customer support.

The position involves training a range of audiences, handling new hire and continuing education, administering exams, and reporting training data. This is a temporary, fully remote role contingent on contract award.

Qualifications

• Experience delivering virtual training sessions.
• Ability to adapt training for diverse audiences and roles.
• Strong communication and facilitation skills.

Responsibilities

• Deliver new hire and continuing education training to staff.
• Coordinate training logistics and scheduling across classrooms or virtual spaces.
• Maintain records of training activities and outcomes.
• Provide support and answer questions on the training floor.
• Work with SMEs to ensure content accuracy and relevance.

Skills

Virtual training

Public speaking

Coaching

Training coordination

Customer service

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to prepare agents for calls and customer support.

The position involves training a range of audiences, handling new hire and continuing education, administering exams, and reporting training data. This is a temporary, fully remote role contingent on contract award.