Remote Trainer I — Virtual Contact Center Training

Maximus; Helena (MT); Remote; USD 60,000 - 90,000; Part time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to ensure agents are prepared to take calls and provide exceptional customer support.

This position provides training to audiences with varying experience levels and is contingent upon contract award.

Qualifications

• Experience delivering virtual training sessions.
• Ability to adapt content for diverse audiences.
• Capable of coordinating training logistics and tracking outcomes.

Responsibilities

• Provide feedback regarding the design, development and distribution of training programs and materials as needed.
• Conduct, plan, and coordinate training to a variety of audiences.
• Coordinate logistics for instruction events, including scheduling classes and preparing workstations.
• Maintain records of training activities, participant progress, and program effectiveness.
• Facilitate new hire/continuing education/return to work training and ensure understanding across diverse learners.

Skills

Virtual training

MS Teams

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to ensure agents are prepared to take calls and provide exceptional customer support.

This position provides training to audiences with varying experience levels and is contingent upon contract award.